AMC Terms Conditions - HR & Payroll Software Company in Bangladesh

Annual Maintenance Contract (AMC)

Read the terms & conditions carefully

1. Full technical support for jibika system.
2. Online support through team viewer v9 or Anydesk.
3. If required any physical support then our expert will go to your premises.
4. Software update version will provide in AMC period.
5. Training if required for jibika software in AMC period.
6. Setup the backup policy to recover from disaster.
7. Database retrieves and re-establish of Jibika system.
8. Recover the database from backup if machine damage by virus.
9. If required any minor customization on jibika, that will be develop in this contract period.
10. If required any addition reports, that will be delivered within contract period.
11. Database recovery depends on backup availability and client will fully responsible to keep backup.
12. Client should arrange proper equipment to take backup like external HDD, Cloud service, UPS.
13. In case of UPS failure HDD crashed or burning case, If client don’t reserve any backup DMP file then Jibika authority will not responsible for that.
14. The client should DMP file and Jibika’s essential file backup daily basis.
15. Client have to check the server health regularly and network troubleshooting on time.

Our Commitment

Life Time License

We provide life time license under AMC. Our AMC is very cheap compared to others.

Unlimited Reports

We used the crystal report 14. Users can modify and add unlimited reports as needed

Customizable benefits

We customize payroll & policies as per client’s need without any extra charge.

Extreme Faster Process

Attendance process and monthly salary process is much faster than desktop version.

Free Update

We do not charge for updates. We often release new versions after system updates.

Guarantee of Accuracy

Jibika Plexus has an accuracy guarantee. If an error is found, our expert team resolves it immediately.

Additional Development

You can add any additional functionality to the system by a minimum development charge.

Specialized customer care

We have a dedicated support team to support receiving a request at the call center.

Highest Security

Jibika Plexus uses Oracle database, which is protected by a strong password system.